CHANGES TO THE TERMS OF THIS NOTICE
We can change the terms of this notice, and the changes will apply to all information we have about you. The new notice will be available upon request, in our office, and on our website.
OTHER INSTRUCTIONS FOR THIS NOTICE
- This notice is effective as of June 24th, 2021
- If you have questions about these laws please contact the privacy officer at ComplianceHL@truepill.com or (833)532-1368
- We never market or sell personal information.
- If one of our providers believes that a patient/client is threatening serious bodily harm to another, the provider is required to take protective actions. These actions may include notifying the potential victim, contacting the police, and/or seeking hospitalization for the patient/client.
- If a patient/client presents a serious and credible threat to harm themselves, our providers may be obligated to seek hospitalization for them or to contact family members or others who can help provide protection.
- In most cases, if a patient/client is under the age of 18, our staff must have the consent of the parent/s or guardian/s to provide mental health treatment barring circumstances in which obtaining the guardian’s consent may cause significant harm, in which case we reserve the right to refer to alternative, specialized agencies. In cases in which only one parent/guardian has custody or power for medical decision-making, we may need documentation substantiating such. It is the policy of our organization that parents are involved in treatment, with the caveat that an adolescent is able to express what they want this clinician to share. This will not always direct treatment, but it is at the discretion of the provider to keep information confidential with an adolescent to ensure the creation of a safe space for the younger individual and improve their treatment outcomes. However, if there is an immediate safety concern, the parents will be promptly notified.
- If applicable, insurance companies are made aware of diagnoses, visit types, lab results, and other clinically necessary information for the continued provision of services. Sometimes, insurance companies may contact the patient/client by mail, telephone, or other means. In circumstances in which a patient/client is concerned about their confidentiality as it relates to their insurance company, it would be prudent for the patient/client to pay privately and not utilize their insurance benefits.
- If we are contacted by emergency room providers who disclose to us your incapacity or emergency circumstances, we will first reach out to you and your emergency contact on our file to verify the authenticity of such a claim. If we are unsuccessful in this outreach, we may disclose protected health information (PHI) to the hospital personnel based on a determination using our professional judgment disclosing only information that is directly relevant to the outside contact’s involvement in your health care. We would not, however, disclose information unrelated to your emergency care. We will also use our professional judgment and our experience with common practice to make reasonable inferences of your best interest in allowing a person to pick up filled prescriptions, medical supplies, x-rays, or other similar forms of PHI.
- Appointment reminders: We may use or disclose your name and basic appointment information in providing you with appointment reminders (such as voice mails, e-mails, postcards, SMS messages, or letters) that may reference the practices of medicine or mental health services.